APAC CIOOutlook

Advertise

with us

  • Technologies
      • Artificial Intelligence
      • Big Data
      • Blockchain
      • Cloud
      • Digital Transformation
      • Internet of Things
      • Low Code No Code
      • MarTech
      • Mobile Application
      • Security
      • Software Testing
      • Wireless
  • Industries
      • E-Commerce
      • Education
      • Logistics
      • Retail
      • Supply Chain
      • Travel and Hospitality
  • Platforms
      • Microsoft
      • Salesforce
      • SAP
  • Solutions
      • Business Intelligence
      • Cognitive
      • Contact Center
      • CRM
      • Cyber Security
      • Data Center
      • Gamification
      • Procurement
      • Smart City
      • Workflow
  • Home
  • CXO Insights
  • CIO Views
  • Vendors
  • News
  • Conferences
  • Whitepapers
  • Newsletter
  • Awards
Apac
  • Artificial Intelligence

    Big Data

    Blockchain

    Cloud

    Digital Transformation

    Internet of Things

    Low Code No Code

    MarTech

    Mobile Application

    Security

    Software Testing

    Wireless

  • E-Commerce

    Education

    Logistics

    Retail

    Supply Chain

    Travel and Hospitality

  • Microsoft

    Salesforce

    SAP

  • Business Intelligence

    Cognitive

    Contact Center

    CRM

    Cyber Security

    Data Center

    Gamification

    Procurement

    Smart City

    Workflow

Menu
    • VMware
    • Cyber Security
    • Hotel Management
    • Workflow
    • E-Commerce
    • Business Intelligence
    • MORE
    #

    Apac CIOOutlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIOOutlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    • Home
    Editor's Pick (1 - 4 of 8)
    left
    EnterpriseCloud: All Things Reconsidered

    Justin Giardina, Chief Technology Officer, iland Internet Solutions

    Are You a Change Management CIO

    Bask Iyer, CIO, White Case

    How to Deal with the Future of IoT?

    Aloysius Cheang, Executive Vice President - APAC and Chief Standards Officer, Cloud Security Alliance

    When Deploying to the Cloud Goes Horribly Wrong

    Bryan Soltis, Technical Evangelist, Kentico Software

    Internet of Things

    Dale Rankine, CEO & Co-founder, Reekoh

    Serialisation: How to Turn a Burden into a Benefit?

    Robert Jan van der Horst, IT Director, DSM Sinochem Pharmaceuticals

    Bringing Complex Cloud Solutions to Market Using Third- Party IaaS Vendors

    Eyal Waldman, CEO, Mellanox Technologies

    Is Your Corporation Suffering From 'Data Spraw'?

    Francois Wolf, Vice-President and Chief Marketing Officer, Pivot3

    right

    "How Health Insurers are Leveraging Data to Deliver Value back to the Consumer"

    Sanjeev Gupta, CIO, HCF Australia

    Tweet
    content-image

    Sanjeev Gupta, CIO, HCF Australia

    We are in the midst of a data revolution. As new technologies continue to emerge and disrupt traditional markets, like health insurance, it’s becoming increasingly evident that the winners in all of this will be consumers. An effective use of existing and new technologies, as well deciphering and leveraging key data, will open the door to a more transparent and proactive model of customer care.

    Private health insurance is an industry constantly trying to communicate and justify its value. Empowering consumers to make informed decisions for their health based on real-time, aggregated data, and increased transparency, is one way to demonstrate this value.

    “Empowering consumers to make informed decisions for their health based on real-time, aggregated data, and increased transparency, is one way to demonstrate this value”

    In an industry that is notoriously complex and cluttered with options, upholding and maintaining transparency can be challenging. For the consumer, there’s limited localised information readily available, and the desktop research can leave consumers more confused than before they started. In particular, there’s a significant gap in the market for transparent service/cost comparison and advice around various procedures. Industry-wide, policy holders only have

    limited information available when it comes to their options, and little understanding on the potential costs associated.

    One way to improve this customer experience is to utilise the reams of existing data on hand. This could be as simple as providing contextual information based on your preferences and data to help you select the right cover or helping you understand what your options are and what you can expect to pay and experience for a particular procedure, based on past results. This data already exists – it’s just about harnessing it and leveraging it in a useful way that is digestible for the average consumer.

    Other areas to improve health outcomes using data are in the space of chronic disease management. By the intelligent use of sensors and proactive monitoring, a number of serious incidents can be prevented or actioned in a timely manner. Through analysing patient data of hospital stays and health care patterns, we can be more innovative than ever before in the way that we utilise and leverage data, which will have positive flow on effects for consumers.

    On the reverse side, collecting data from patients is just as valuable. Over the past three years, we’ve surveyed more than 60,000 members providing 1.5 million data points on patient experiences when undergoing dental treatment, in-hospital treatment or when participating in a health management program. These kinds of quality improvement initiatives which utilise data in meaningful ways, provide healthcare providers with information to continuously improve their services, and encourage a collaborative framework with hospital staff to improve patient experiences overall.

    Such initiatives and programs require significant platforms to collect and house large data sets, and to automate benchmark reports which can be distributed to health care providers to help drive improvements in health care outcomes. But the investment is more than worth it – it’s absolutely necessary.

    HCF Australia is an insurance company founded in 1932. The company is headquartered in Sydney, Australia and offers health insurance, life insurance, travel insurance and pet insurance.

    tag

    Customer Experience

    Weekly Brief

    loading
    25 Most Promising VMware Solution Providers
    ON THE DECK

    VMware 2016

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    Copyright © 2025 APAC CIOOutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy and Anti Spam Policy 

    Home |  CXO Insights |   Whitepapers |   Subscribe |   Conferences |   Sitemaps |   About us |   Advertise with us |   Editorial Policy |   Feedback Policy |  

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://vmware.apacciooutlook.com/cxoinsights/-how-health-insurers-are-leveraging-data-to-deliver-value-back-to-the-consumer--nwid-3862.html?utm_source=google&utm_campaign=apacciooutlook_topslider